Policies
The fine print.
All policies governing reservations with Cartagena Vacation Rentals S.A.S., under Colombian RNT #43008.
Cancellation
Cancellation policy.
- A 50% deposit is required to confirm any reservation. This deposit is non-refundable. If you pay 100% upfront, the same condition applies: 50% of the total is non-refundable in all cases.
- For cancellations made 14 or more days before check-in, 50% of the total is retained and any amount paid beyond that is refunded.
- If the amount paid is equal to or less than the 50% deposit, no refund is issued.
- For cancellations inside 14 days of check-in, no refund.
Payment timing is flexible in certain cases, but cancellation terms are fixed so the property remains reserved exclusively for the booking party. Cancellation requests must be sent in writing to info@vacationcartagena.com.
Rental terms
Rental agreement.
The agreement between the booking guest and the Rental Agent, effective on the reservation date.
Occupancy
No more than the maximum number of persons agreed at booking may be on the property at any time during the rental term, all of whom must comply with this Agreement.
Condition and use of property
The Property is provided "as is." Rental Agent uses best efforts to keep all amenities (internet, satellite/cable, pools) working; Rental Agent is not responsible if any item fails, but will correct issues as quickly as possible. Use of pools, hot tubs, spas, decks involves risk, particularly for children, and is at the Guest's own risk. Guest must keep the property clean, refrain from loud noise that disturbs neighbours, and not use the property for any immoral, offensive or unlawful purpose.
Default
If Guest fails to comply, Guest must surrender the Property, remove belongings, and leave it in good order. No refund of the rental fee will be made. If legal action is required, the prevailing party will be reimbursed all costs.
Risk of loss and indemnification
All personal property brought by Guest is at Guest's sole risk. Guest indemnifies Rental Agent and their agents, owners, employees and contractors against any claims arising from damage to property or injury to persons during the stay.
Release
Guest waives and releases any claims against Rental Agent, Property owner, and successors for injuries or death that may be sustained on or near the Property, including common facilities, activities or amenities.
Entry and inspection
Rental Agent may enter the Property at reasonable times with reasonable advance notice for inspection. In cases of imminent danger to persons or property, Rental Agent may enter without notice.
Refunds
No refunds for circumstances beyond Rental Agent's reasonable control, including acts of God, strikes, government orders, war, terrorism, weather, civil disturbance, or any other force majeure.
Governing law
Governed by the laws of Colombia. The agreement contains the entire understanding between the parties. Changes must be in writing and signed by both parties. Digital signatures are valid.
Check-in and check-out
Check-in is 1pm, check-out is 11am. Late check-out may be available depending on occupancy; additional charges may apply.
Child protection
Prevention of sexual exploitation of minors.
In compliance with Colombian Law 679 of 2001 and Law 1336 of 2009.
Cartagena Vacation Rentals S.A.S. and its collaborators must adopt behaviours that guarantee the protection of children and adolescents in all commercial activities, avoiding any form of sexual exploitation, pornography or sex tourism. Reference documents: the Convention on the Rights of the Child, the Optional Protocol on the sale of children, and all local Colombian regulations.
Compliance with this policy is required of all collaborators — directors, employees, third parties — across all territories where the company operates. Management is responsible for advancing disclosure of the policy, coordinating with Human Resources, and pursuing legal action where appropriate.
In compliance, the Organization commits to: refrain from any programming, promotion, sale or service that promotes, insinuates or could give rise to sexual exploitation of minors, including photographic or video material; promptly inform tourism and hotel authorities and the police of any suspicious activity; exclude pornographic material with minors from internal and external communication channels (magazines, website, social networks, advertising); require suppliers to adopt similar policies; and refuse to provide facilities to third parties when they will be used for exploitation or abuse of minors.
Legal framework: Convention on the Rights of the Child (signed by 192 countries, ratified by 190; Colombia ratified January 28, 1991); Optional Protocol (signed by 161 countries, in force 2002); Colombian Constitution Article 44; Law 679 of 2001; Law 1336 of 2009; Resolution 4311 of August 30, 2010.
Sustainability
Sustainability policy.
Cartagena Vacation Rentals S.A.S. bases its activity on principles of sustainability: awareness with employees, clients and guests; gradual reduction of energy and water consumption; reduction of waste; respect for local culture and indigenous communities; conservation and sustainable use of regional biodiversity. We reject all forms of commercial sexual exploitation of minors, child labour exploitation, and discrimination, and work with authorities to prevent and report such cases. We support communities that produce goods sustainably, promote handicrafts from native artisans of the region under fair commercial conditions, and prioritise local hiring to contribute to the quality of life of the local community.
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